题目内容
（请给出正确答案）
A．I'm sorry, but we are full tonight.
B．That's right, but you are late.
C．Oh, yes, table 9, this way please.
D．Please go upstairs and see if there is a spare table.
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更多“Customer: Good evening. I book…”相关的问题
A.Very good
B.Fine
C.You’re welcome
D.I"d like to
A . They may be leading a team over which they have no direct control
B . Procurement activities mandate this
C . They are expected to be technical experts
D . They must provide executive/customer/sponsor briefings
E . All of the above
A、After sales service is not important for online stores
B、Excellent after sales service is the key to the success of a business
C、Customers never share negative shopping experiences with others
D、Good after sales service has nothing to do with customer loyalty
83 Project managers need exceptionally good communication and negotiation skills primarily because: A. They may be leading a team over which they have no direct control
B. Procurement activities mandate this
C. They are expected to be technical experts
D. They must provide executive/customer/sponsor briefings
E. All of the above
Often when Miss Albert sat down to her evening meal, she【27】sigh and wish the artist might share her food instead of eating his dry bread. One day the customer came in【28】usual and asked for his stale bread. As the sudden noise of the fire engine made him hurry to the door, Miss Albert【29】her opportunity. She cut each of the loaves with a knife, inserted some butter and, when the customer turned round, she was putting them【30】a paper bag.
(46)
A．whom
B．who
C．which
D．that
(1) Good despatched notes are matched to sales invoices
(2) Sales invoices are sequentially numbered
(3) Sales invoices are matched to customer orders
(4) Regular review of unfulfilled orders
A.1 and 2
B.2 and 4
C.2 and 3
D.1 and 4
听力原文：M: If a customer lost his draft, will the bank still pay the draft to him？
W: The drawee bank may investigate the title of the person who holds it. If he has a good title, the draft will be paid.
Q: What will the drawee bank do after being informed of loss of a draft？
(18)
A．The drawee bank will refuse to pay the draft.
B．The drawee bank will issue another draft to the customer.
C．The drawee bank will investigate into the case first.
D．The drawee bank will pay the draft immediately.
听力原文：W: Do the banks set the same credit lines to all the customers？
M: No. Banks normally set different credit lines to different groups of cardholders. That depends on the personal income, the occupation, and to a large extent, on the creditworthiness of the customer.
Q: What will be the credit line if a customer is a professor and has a good reputation？
(20)
A．The credit line will be lower than usual.
B．The credit line will be higher than usual.
C．The credit line will be as usual.
D．The credit line will be indefinite.
sports retailing business in the UK has undergone a major change over the past ten years. First of all the supply side
has been transformed by the emergence of a few global manufacturers of the core sports products, such as training
shoes and football shirts. This consolidation has made them increasingly unwilling to provide good service to the
independent sportswear retailers too small to buy in sufficiently large quantities. These independent retailers can stock
popular global brands, but have to order using the Internet and have no opportunity to meet the manufacturer’s sales
representatives. Secondly, UK’s sportswear retailing has undergone significant structural change with the rapid growth
of a small number of national retail chains with the buying power to offset the power of the global manufacturers.
These retail chains stock a limited range of high volume branded products and charge low prices the independent
retailer cannot hope to match.
Good Sports has survived by becoming a specialist niche retailer catering for less popular sports such as cricket,
hockey and rugby. They are able to offer the specialist advice and stock the goods that their customers want.
Increasingly since 2000 Good Sports has become aware of the growing impact of e-business in general and e-retailing
in particular. They employed a specialist website designer and created an online purchasing facility for their
customers. The results were less than impressive, with the Internet search engines not picking up the company
website. The seasonal nature of Good Sports’ business, together with the variations in sizes and colours needed to
meet an individual customer’s needs, meant that the sales volumes were insufficient to justify the costs of running
the site.
Bob, however, is convinced that developing an e-business strategy suited to the needs of the independent sports
retailer such as Good Sports will be key to business survival. He has been encouraged by the growing interest of
customers in other countries to the service and product range they offer. He is also aware of the need to integrate an
e-business strategy with their current marketing, which to date has been limited to the sponsorship of local sports
teams and advertisements taken in specialist sports magazines. Above all, he wants to avoid head-on competition
with the national retailers and their emphasis on popular branded sportswear sold at retail prices that are below the
cost price at which Good Sports can buy the goods.
Required:
(a) Provide the partners with a short report on the advantages and disadvantages to Good Sports of developing
an e-business strategy and the processes most likely to be affected by such a strategy. (12 marks)
提示：一位女士在商店为儿子挑选T恤衫，大小和式样都合适，也有喜欢的颜色，但价格太高。
(Shop Assistant = S; Customer = C)
S：Good morning, madam. （1） ？
C：Yes.You see，I&39;m looking for a T-shirt for my son.
S：We have a large variety of T-shirts.What about this one？
C: Oh.I like it. （2） ？
S：Let me see...Size 4，6...Yes，we have size 8.Here you are.
C：Urn，but I don&39;t really like this color. （3） ？
S：Yes, we also have pink, orange, black, blue, and...
C：Good.I think blue is nice. （4） ？
S：It&39;s $ 50.
C：Oh, really？ I&39;m afraid （5） .I&39;ll have to think about it.
请帮忙给出每个问题的正确答案和分析，谢谢！
