阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。Successful events

第1题

阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。Imagine this situa

阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。

Imagine this situationA、you have bought a faulty item from a shop and you take {A. themB、B. itB、C. him} back to complain. You go directly to the shop assistant and tell them your problem. They say they cannot help you, {A. whichB、B. itB、C. that}makes you angrier, to the point perhaps where you start insulting the poor shop assistant. RESULTA、This will do you no {A. commentsB、B. interestsB、C. favours}, like getting any compensation, or even a refund. If you go directly to the first person you see within the organization you are complaining about, you may be wasting your time {A. asB、B. ifB、C. when} they may be powerless to take any action or provide you {A. toB、B. withB、C. for} a solution. So the important lesson to be learnt is to make sure firstly that you are speaking to the relevant person, the one who has the authority to make decisions.

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第2题

阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。Want to keep your

阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。

Want to keep your staff motivated about learning new concepts？ The quality and variety of the employee training you provide are keys for motivation. Reasons to {A. offerB、B. completeB、C. take} employee training are many, from new-hire operational training to introducing a new concept to a work group to installing a new computer system.

{A. WhereverB、B. HoweverB、C. Whatever} your reason for conducting an employee training session, it’s critical to develop the employee training within the framework of a comprehensive, ongoing and consistent program.This employee training program is essential to keep your staff motivated about learning new concepts and {A. ultimateB、B. ultimatelyB、C. ultimation} keep your department profitable.

A complete employee training program includes a formal new hire training program with an overview of the job expectations and performance skills {A. needB、B. neededB、C. needing} to perform. job functions. A new hire training program provides a fundamental understanding of the position and how the position fits within the organizational structure.Another aspect of a comprehensive employee training program is continuing {A. continueB、B. continuedB、C. continuing} education. This is an important function in order to keep all staff members current about policies, procedures, and the technology.

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第3题

阅读理解：阅读下面的短文，根据文章内容从A.B.C三个选项中选出一个最佳选项。

An annual report provides __1__ information about an organization.People read annual reports in different ways. Some even __2__ to start at the back and work their way to the beginning. It makes __3__ difference how you read them as long as you get the essential points of the business and its financial condition.However, there is a good way to solve these reports that is __4__ most efficient and most effective. You can’ t possibly go any further in your research __5__ knowing what the company does! How can you insure that you have understood the report? Just ask yourself if you understand what the company does and who its customers are.

（1）__1__

A.useful

B.useless

C.usefulness

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第4题

阅读理解：阅读下面的短文，根据文章内容从A.B.C 三个选项中选出一个最佳选项。

The old saying “practice makes perfect” applies to interviewing too.Conduct practice interviews with a friend or family member, and ask for their feedback. You can also record or videotape your responses __1__ you can review your answers and check your body language. Prepare answers to commonly __2__ interview questions. Doing so will help you analyze your background and qualifications for the position.Also prepare a list of questions you want to ask the interviewer.Remember, you aren' t __3__ trying to get the job - you are also interviewing the employer to assess __4__ this company and the position are a good fit for you. The more you practice, the more self-assured you will feel walking in to the interview. Your answers will feel natural, and interviewers will be impressed by your __5__ .

（1）__1__

A.so

B.when

C.because

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第5题

阅读理解：阅读下面的短文，根据文章内容从A.B.C三个选项中选出一个最佳选项。

Successful events don' t just happen - they' re the result of __1__ .The __2__ the event, the bigger the plan. Just because Christian events are usually run by volunteers doesn' t mean you can get away with less planning. The more effort you put in beforehand, the more successful your event will be. Here are the key issues you need to think about when planning your event.

Choose an event people want to come to. You don' t want people coming to your event just because they' re supporting their church. You want them to come because they want to be there, because the event is so compelling they can' t afford to __3__ it. __4__ it' s a concert or teaching event, a visiting speaker or a drama production, make sure the content will __5__ the people you expect to be there……

（1）__1__

A.plan

B.planning

C.planned

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第6题

阅读理解：阅读下面的短文，根据文章内容从A.B.C三个选项中选出一个最佳选项。

Mary began playing the violin when she was only six. Her father came across a really old instrument at his aunt’ s house, and he brought it back home with him. Mary loved it and immediately tried to play it.After a few months she began to have lessons. She got on very well with the violin. When she was about eleven, she really needed a better violin.One day she took part in a concert, and a man went up to her parents and talked to them about her. He said that she had real talent and pointed out that she needed a better violin. When he found out that they couldn’ t afford one, he offered to buy one for her. Later, when she was about 16, she set up her own group. She named it after the man who gaveher the violin----she called it the Erio Sound.

（1）Mary’ s father ____.

A.bought the violin from a shop

B.borrowed the violin from a friend

C.got the violin from his aunt

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第7题

阅读理解：阅读下面的短文，根据文章内容进行判断，正确写“T”错误写“F”。Read the text and decide

阅读理解：阅读下面的短文，根据文章内容进行判断，正确写“T”错误写“F”。

Read the text and decide whether the following statements are true (T) or false (F).

INTRODUCE YOURSELF ON THE FIRST DAY OF WORK

How to introduce yourself on the first day of work？If you are looking for some ideas, here are some tips for you.

Don't be afraid to ask a lot of questions. You're new and it's better to do something right the first time than have to do it again. Nobody expects you to know everything.

Smile a lot and be as friendly as possible to everyone you meet –no matter what their position is or how important they are! Use your lunch hours to get together with your co-workers. Get to know them and their interests.

Pay attention to the rumours, but don't join them. You don't want to be thought as a gossip.

Don't complain about your boss, any co-workers, or the job you did before. Continue to arrive early and don't rush out of the door at the end of the day.

Keep a positive attitude and an open mind. Your life has changed and you will get used to it.

1. Nobody expects you to know everything on the first day at work.{T、F}

2. You're new, so you shouldn't ask any questions.{T、F}

3. You should be friendly to both your co-workers and the leaders.{T、F}

4. It's not polite to learn about the interests of your co-workers.{T、F}

5. You can leave your office as quickly as you can at the end of the day.{T、F}

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第8题

阅读理解：阅读下面的短文，根据文章内容进行判断，正确写“T”错误写“F”。Cross training is traini

阅读理解：阅读下面的短文，根据文章内容进行判断，正确写“T”错误写“F”。

Cross training is training an employee to do a different part of the organization's work. Training worker A to do the task that worker B does and training B to do A’s task is cross training. Cross training is good for managers because it provides more flexibility in managing the workforce to get the job done. On the other hand, cross training has some benefits for the employees as well. It lets them learn new skills, makes them more valuable, keeps them stimulated and reduces worker boredom.

Cross training can be used in almost any position in almost any industry.I cross trained some of my design engineers to go on field installation trips and get first hand knowledge of how their designs worked, or didn’t work, in the field. Cashiers can be trained to stock shelves and stockers trained to cashier. This allows you to quickly open additional registers if the customer queue gets too long.

As you prepare cross training plans, you need to consider both the company benefits and the employee benefits. Carefullyselect the employees to be cross trained. Some people like to learn new things. Some are more comfortable sticking to what they know. Don’t decide which employees are ready for a change based on their age or performance.

1. Cross training is training an employee to do a different job in a different company. {T、F}

2. Cross training is beneficial not only for managers but also for employees.{T、F}

3. Cross training can apply to almost any position and almost any industry.{T、F}

4. Not all employees are suitable to be cross trained.{T、F}

5. You can decide which employees to be cross trained according to their age.{T、F}

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第9题

阅读理解：阅读下面的短文，根据文章内容从A.B.C三个选项中选出一个最佳选项。

The houses we live in are very __1__. They keep us from being cold in the winter and hot in the summer. In the winter they keep out of the snow. They also keep out the wind. Even if it is blowing outside, we are nice and warm inside. In the summer houses keep the hot sun from us.When it rains, they keep us from getting wet.Houses are also places __2__ we feel safe. People can’ t get at us or our things. Houses give us a place to be together with our families and friends. Mothers and fathers __3__ their children there. The children play there. The family eat and sleep under the same roof.Houses are different in many ways. They are made of different things.Some houses are made of wood. Some are made of stones. Sometimes more than one thing is used to make a house.Houses come in different __4__. Some houses have only one room. Some houses have more than one room. Big buildings found in cities have a great many rooms. They hold many families. The rooms in which each family lives are called an apartment. Houses are different in the ways they are __5__. Houses in tropic countries can be lightly built. In places where it rains much of the time, houses must keep out the water.take care（ “注意”，“当心”，“留心”）

（1）__1__

A.expensive

B.important

C.huge

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第10题

阅读理解：阅读下面的短文，根据文章内容从A.B.C三个选项中选出一个最佳选项。

Angry customers tend to aim their dissatisfaction and complaints at staff members. If this happens to you, you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual. But if you wish to be successful in any business, then you have to learn how to handle angry customers. Listed below are a few guidelines to help you develop your own personal strategy for dealing with angry customers:Never argue back.You must stay calm and aim to satisfy the customer even in the most difficult situations. It is only by agreeing with their view point and suggesting a possible solution that you will resolve the situation and send the customer away happy.Use your ears more than your mouth. Make sure you listen more than you speak. By listening carefully, you will be able to understand why the customer is complaining, so that satisfactory steps can be taken. Show that you care.Use every opportunity to express your apology and understanding. You have to show that you will do everything within your power to try and resolve the situation. This exhibition of your concern will win the customer over. There will be a significant change in their behaviour.Control your anger and be patient.Learn to relax and calm yourself.Having patience with your customers and with yourself will go a long way in winning over hostile customers.

The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by following them. If you follow the above tips, you are on your way to succeeding in your career.

（1）At whom do angry customers tend to aim their dissatisfaction and complaints?

A.staff members

B.company managers

C.those who accompany them

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