题目内容
（请给出正确答案）
A Authority
B Power
C Influence
D All of the above]
E A and B only
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17 A line manager who is asked to wear two hats and function as a project manager at the same time is likely to exercise:
A. Authority
B. Power
C. Influence
D. All of the above]
E. A and B only
A.Make the decision, document it in the linear responsibility chart, and distribute the chart to all departments.
B.Let the affected line groups decide among themselves who will perform. the work
C.Ask the executive sponsor to make the decision
D.Allow each line group to perform. part of the task
E.All of the above
41 In the project environment, the individual ultimately responsible for quality control is:
A. The line workers who must strive "to do things right the first time" to avoid quality problems. B. the company's quality control manager who must work with the project members to ensure the quality control program is effective.
C. The head of the production department who retains ultimate quality control responsibility for all the company's projects.
D. The project manager who has ultimate responsibility for the entire project.
E.the customer who must ensure that he is receiving a quality product from the vendor
A:East Bouren 54655.
B:Hello. Terresa here. Can I speak to Jack, please？
A:________
B:OK.
A、Who's that speaking？
B、Could you take a message？
C、I think she's gone shopping.
D、Hold the line, please.
Mrs. B. did what many other Americans have done--with excellent results. She wrote a letter to the newspaper in her town, explaining her problem. A few days later her letter appeared in the newspaper, and this sentence was printed below it:
The store found a way to safely deliver your rug immediately after hearing from us.In this age of machines, it is often hard to get action from businesses that have made mistakes. An individual person can complain, but his complaints may accomplish nothing. Luckily, newspapers now employ people to help with such problems, and the results are published in a special section of the paper.Mrs. B's letter appeared in a column called MR. FIX-IT. During the same week the following letter from Mrs. J. was printed in the ACTION LINE column of another newspaper
"Many weeks ago I bought some living room furniture from the House and Garden Shop in Parkersville. They have set three delivery dates, and each time I had to stay home from work and wait for the truck, which never came. I have called the store at least fifteen times, and each time they have said they would look for the furniture. This has been going on for two months. I guess they are still looking. " The ACTION LINE writer's reply was printed below Mrs. J's letter: "They found it. Action Line made one telephone call to the president of the company, who told us: 'the customer will get satisfaction. ' The furniture was found, and it arrived at your home yesterday."
1.How long was it after Mrs. B. called the store again that she wrote to the local newspaper？ ____
A、Three weeks
B、Two weeks
C、About a week
D、Four months
2.The phrase "to get action" last line, 2nd paragraph means ____.
A、to get the store to deliver the rug
B、to find the rug that has been misdelivered
C、to cancel the order from the store
D、to quarrel with the store manager
3.The passage points out that in the machine age people's complaints usually____.
A、bring about mistakes
B、prove useless
C、cause more serious trouble
D、prove effective
4.After writing to the newspaper, ____.
A、Mrs. B found her rug
B、Mrs. B had to wait for another several weeks
C、Mrs. B's problem remained unsolved
D、Mrs. B's problem was solved very soon
5.In the last paragraph, the sentence "The customer will get satisfaction" means____
A、Mrs. J. will get what she wants
B、Mrs. J. will be paid for her loss
C、Mrs. J. will get better furniture
D、Mrs. J. will find that she was mistaken
I had an experience recently with someone admitting to me that he had made a mistake fifteen years ago. He told me he had been the manager of a certain store in the neighborhood where I grew up; and he asked me if I remembered the egg cartons (in many countries, eggs are sold by the dozen and are put in cartons). Then he related an incident(event, matter)and I began to remember unclearly the incident he was describing.
I was about eight years old at the time. I went into the store with my mother to do some shopping. On that particular day, I must have found my way to the food department where the incident took place.
There must have been a special sale on eggs that day because there were lots of eggs in dozen and half-dozen cartons. The cartons were put three or four feet high. I must have stopped in front of the piles of egg cartons. Just then a woman came by pushing her shopping cart and knocked off the cartons. For some reason, I decided it was up to me to put the eggs back together, so I went to work.
The manager heard the noise and came rushing over to see what had happened. When he appeared, I was on my knees looking at some of the cartons to see if any of the eggs were broken, but to him it looked as though I was the one who just did it. He severely reprimanded me and wanted me to pay for any broken eggs. I tried to explain, but it did no good. Even though I quickly forgot all about the incident, it is plain that the manager did not.
According to this passage, many people will have a good opinion of those who ______.
A．have never made any mistakes
B．often make mistakes but correct them in no time
C．admit their mistakes
D．forget other people's mistakes easily
A.Ask the line manager to make the decision.
B.Ask the line manager to work with senior management to prioritize the work.
C.Ask your sponsor to meet with the line manager.
D.Ask the line manager to set up a meeting with you and the other project managers to work out the problem yourselves.
E.Prepare a purchase order to outsource the work.
4 During project execution, a line manager informs you that he will not have sufficient resources available next month to support your and two other projects. The best way to handle this problem would be to:
A. Ask the line manager to make the decision.
B. Ask the line manager to work with senior management to prioritize the work.
C. Ask your sponsor to meet with the line manager.
D. Ask the line manager to set up a meeting with you and the other project managers to work out the problem yourselves.
E. Prepare a purchase order to outsource the work
164 A line manager possesses information which the project team needs, but withholds the information. The results in a(n):
A. Blindspot
B. Facade
C. region of influence
D. Communication power base
E. None of the above
