题目内容
（请给出正确答案）
A . control chart.
B . Ishikawa diagram.
C . scatter diagram.
D . histogram.
E . run chart.
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更多“Which quality management tool …”相关的问题
(b) One of the hotels owned by Norman is a hotel complex which includes a theme park, a casino and a golf course,
as well as a hotel. The theme park, casino, and hotel were sold in the year ended 31 May 2008 to Conquest, a
public limited company, for $200 million but the sale agreement stated that Norman would continue to operate
and manage the three businesses for their remaining useful life of 15 years. The residual interest in the business
reverts back to Norman after the 15 year period. Norman would receive 75% of the net profit of the businesses
as operator fees and Conquest would receive the remaining 25%. Norman has guaranteed to Conquest that the
net minimum profit paid to Conquest would not be less than $15 million. (4 marks)
Norman has recently started issuing vouchers to customers when they stay in its hotels. The vouchers entitle the
customers to a $30 discount on a subsequent room booking within three months of their stay. Historical
experience has shown that only one in five vouchers are redeemed by the customer. At the company’s year end
of 31 May 2008, it is estimated that there are vouchers worth $20 million which are eligible for discount. The
income from room sales for the year is $300 million and Norman is unsure how to report the income from room
sales in the financial statements. (4 marks)
Norman has obtained a significant amount of grant income for the development of hotels in Europe. The grants
have been received from government bodies and relate to the size of the hotel which has been built by the grant
assistance. The intention of the grant income was to create jobs in areas where there was significant
unemployment. The grants received of $70 million will have to be repaid if the cost of building the hotels is less
than $500 million. (4 marks)
Appropriateness and quality of discussion (2 marks)
Required:
Discuss how the above income would be treated in the financial statements of Norman for the year ended
31 May 2008.
A.management process
B.environmental process
C.cultural process
D.segmentation process
Cultural icons are hard to define, but we know them when we see them. They are people who manage to go beyond celebrity (明星), who are legendary, who somehow mange to become mythic. But what makes some figures icons and others mere celebrities？ That's hard to answer. In part, their lives have the quality of a story to tell. For instance, the beautiful young Diana Spencer who at 19 married a prince, renounced marriage and the throne, and died at the moment she found true love. Good looks certainly help. So does a special indefinable charm, with the help of the media. But nothing confirms an icon more than a tragic death - such as Martin Luther King, Jr., John F. Kennedy, and Princess Diana.
(1)、The passage mainly deals with ______.
A：life and death
B：heroes and heroines
C：heroes and icons
D：icons and celebrities
(2)、Heroes and heroines are usually _________.
A：courageous
B：exemplary
C：self-sacrificing
D：all of the above
(3)、Which of the following statements is wrong？ _________
A：Poverty in America has been eased with the economic growth.
B：Superstars are famous for being famous.
C：One's look can contribute to being famous.
D：Heroes and heroines can only emerge in war times.
(4)、Beautiful young Diana Spencer found her genuine love________.
A：when she was 19
B：when she became a princess
C： just before her death
D：after she gave birth to a prince
(5)、What is more likely to set an icon's status？ ________
A：Good looks.
B：Tragic and early death.
C：Personal attraction.
D：The quality of one's story.
A . In order to minimize financial losses from quality control problems, all problems which have a measureable cost should be corrected
B . the majority of defects are caused by a small percentage of the identifiable problems. Improvement efforts should be reserved for these vital problems.
C . in order to achieve zero defects, all quality control problems, including those which do not have a direct financial cost should be corrected.
D . generally, 80% of the quality control problems are justifiable for correction via cost-benefit analysis. The remaining 20% are not financially worthy of improvement efforts.
E . A and D
160 Which of the following is not an input to quality planning？
A. scope statement.
B. regulations.
C. work results.
D. standards.
E. quality policy
Which of the following is closest to Juran's definition of Quality:
A . conformance to requirements.
B . fitness for use.
C . continuous improvement.
D . customer focus.
E . All of the above.
Variables quality data are:
A . quantitative or qualitative data
B . quality data for which the product or service is designed and built
C . reflect measurements on a continuous scale of a characteristic of the produce or service.
D . Indicate management's understanding of the concept of variability
E . B and C only
117 Which of the following is closest to Juran's definition of Quality:
A. conformance to requirements.
B. fitness for use.
C. continuous improvement.
D. customer focus.
E. All of the above
A . In order to minimize financial losses from quality control problems, all problems which have a measurable cost associated with them should be corrected.
B . the majority of defects are caused by a small percentage of the identifiable problems. Improvements efforts should be reserved for these vital few problems.
C . in order to achieve zero defects, all quality control problems, including those which do not have a direct financial cost should be corrected.
D . generally, 80 % of the quality control problems are justifiable for correction via cost-benefit analysis. The remaining 20% are not financially worthy of improvement efforts.
E . A and D
Quality Improvement Programs are normally associated with which two of the following？
A . Juran and Crosby
B . Juran and Deming
C . Crosby and Deming
D . Deming and the Japanese
E . Crosby and the Japanese
