A.出现一星或两星的负面反馈(Negative Feedback Rate)
B.出现消费者要求退货(Return Rate)
C.出现亚马逊商城交易保障索赔的订单(Filed A-to-z Claim Rate)
D.出现服务信用卡拒付的订单(Service Charge back Rate)
(ii) Describe the claim of each of the four identified stakeholders. (4 marks)
A.variety
B.array
C.ray
D.chain
A.comment
B.celebrate
C.claim
D.commend
A.request
B.appeal
C.apply
D.claim
A.sufficiently
B.approximately
C.considerably
D.properly