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更多“课外阅读3.根据短文内容判断对错。（1）矿上给矿工的妻子和儿…”相关的问题
1.说明你想旅游的地点;
2.说明你为什么选择这个地点;
3.描述你的旅行计划。
内容包括：
1. 参加国际游学的好处;
2. 可能遇到的问题;
3. 你的看法。
注意：
1. 词数100左右;
2. 可适当增加细节，以使行文连贯;
3. 短文开头已给出，不计人总次数;
4. 参考词汇:视野horizon
It is increasingly popular for parents to send their kids to have international study tours recently.
阅读理解：阅读下面的短文，根据文章内容进行判断，正确写“T”错误写“F”。
Feedback from your customers is very important. The more information you have from them, the more competitive you will be in your field. The following techniques will help you know what the customers think of your business.
1. Ask your customers directly and cater to their wishes. This is the simplest way to find out what people want from your service or product. When hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the customer wants, the answers are quite different.
2. Be a customer yourself and find out what your customers experience when they use your service. This is one of the most obvious but underused ways for getting feedback. For example, you can act as one of the customers in a wheelchair, and see how you’re treated.
3. Use a focus group. Focus groups are representatives of customers whose job is to provide you with information on their needs and preferences.
4. Use questionnaires and surveys. This is one of the most well-established feedback techniques. When well-conducted, they usually work well.
5. Encourage your front-line staff to build strong relationships with customers. Your front-line staff are the most resourceful and reliable, as well as the least costly, of your customer feedback sources. Their communication with the customers will become important information for improving customer care.
You may deliver the best service in the world. But if it is not what people want, you’re wasting your time. Implement one, two, three or all of the above techniques, and your service and product will improve overnight.
1. Hotel customers and hotel staff think the same about breakfast.{T、F}
2. A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or not.{T、F}
3. It’s not necessary to know about the customers’ needs and preferences. {T、F}
4. Questionnaires are useful in getting feedback from customers.{T、F}
5. Front-line staff have nothing to do with improving customer service.{T、F}
阅读理解：阅读下面的短文，根据文章内容进行判断，正确写“T”错误写“F”。
Read the text and decide whether the following statements are true (T) or false (F).
INTRODUCE YOURSELF ON THE FIRST DAY OF WORK
How to introduce yourself on the first day of work？If you are looking for some ideas, here are some tips for you.
Don't be afraid to ask a lot of questions. You're new and it's better to do something right the first time than have to do it again. Nobody expects you to know everything.
Smile a lot and be as friendly as possible to everyone you meet –no matter what their position is or how important they are! Use your lunch hours to get together with your co-workers. Get to know them and their interests.
Pay attention to the rumours, but don't join them. You don't want to be thought as a gossip.
Don't complain about your boss, any co-workers, or the job you did before. Continue to arrive early and don't rush out of the door at the end of the day.
Keep a positive attitude and an open mind. Your life has changed and you will get used to it.
1. Nobody expects you to know everything on the first day at work.{T、F}
2. You're new, so you shouldn't ask any questions.{T、F}
3. You should be friendly to both your co-workers and the leaders.{T、F}
4. It's not polite to learn about the interests of your co-workers.{T、F}
5. You can leave your office as quickly as you can at the end of the day.{T、F}
