题目内容
（请给出正确答案）
[单选题]
在 Power Point环境中,“项目符号”按钮通常可以处在（）
A.绘图工具栏
B.段落工具栏
C.办公工具栏
D.常用工具栏
答案
B、段落工具栏
如果结果不匹配，请 联系老师 获取答案
题目内容
（请给出正确答案）
答案
如果结果不匹配，请 联系老师 获取答案
题目内容
（请给出正确答案）
A.绘图工具栏
B.段落工具栏
C.办公工具栏
D.常用工具栏
答案
B、段落工具栏
如果结果不匹配，请 联系老师 获取答案
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B、Microsoft Power Point
C、Microsoft Exchange
D、Microsoft Word
A.用鼠标左键双击桌面上的PowerPoint图标
B.用鼠标左键双击PowerPoint文件图标
C.用鼠标右键双击PowerPoint快捷方式图标
D.选择“开始”、“程序”、“Microsoft Power Point”命令
Angry customers tend to aim their dissatisfaction and complaints at staff members. If this happens to you, you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual. But if you wish to be successful in any business, then you have to learn how to handle angry customers. Listed below are a few guidelines to help you develop your own personal strategy for dealing with angry customers:Never argue back.You must stay calm and aim to satisfy the customer even in the most difficult situations. It is only by agreeing with their view point and suggesting a possible solution that you will resolve the situation and send the customer away happy.Use your ears more than your mouth. Make sure you listen more than you speak. By listening carefully, you will be able to understand why the customer is complaining, so that satisfactory steps can be taken. Show that you care.Use every opportunity to express your apology and understanding. You have to show that you will do everything within your power to try and resolve the situation. This exhibition of your concern will win the customer over. There will be a significant change in their behaviour.Control your anger and be patient.Learn to relax and calm yourself.Having patience with your customers and with yourself will go a long way in winning over hostile customers.
The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by following them. If you follow the above tips, you are on your way to succeeding in your career.
（1）At whom do angry customers tend to aim their dissatisfaction and complaints?
A.staff members
B.company managers
C.those who accompany them
